Drag

About Us

Concentric Consulting is a leading business consulting firm based in Chennai, Tamil Nadu, specializing in Data Analytics, Business Process Reengineering, Performance Transformation, and Market Research. We not only provide solutions but ensure their sustainable implementation to drive business success.

Contact Info

info@concentricconsulting.com

+91 93613 84495

Get a Quote

Portfolio Details

Transforming Performance for a Service Provider

We collaborated with a service provider to transform their performance, leading to a 25% increase in efficiency and customer satisfaction.

  • Client: Under Secrecy
  • Categories: Performance Transformation

The Challenge

The client faced challenges in maintaining efficiency and customer satisfaction. Their existing processes were outdated, leading to inefficiencies and reduced customer satisfaction.

The Solution

To address the challenges, we implemented the following solutions:

  • Conducted a comprehensive process audit to identify inefficiencies.
  • Redesigned workflows to optimize performance and reduce bottlenecks.
  • Implemented customer feedback mechanisms to continuously improve service quality.
  • Provided training to employees on new processes and customer service standards.
These measures resulted in a 25% increase in efficiency and significantly improved customer satisfaction.

Popular Questions

Explore the most asked and answered queries about our BISA process. Satiate your curiosity with insightful responses here!

BISA (Business Insights and Strategic Actions) is a comprehensive assessment process designed to identify quick wins and areas for improvement in your business operations. It provides a roadmap to business excellence by uncovering immediate opportunities for enhancement.
BISA can help your business by increasing efficiency, reducing costs, enhancing productivity, improving customer satisfaction, and enabling data-driven decision-making. It provides actionable insights and recommendations to drive business improvement.
The BISA process involves initial consultation, data collection and analysis, preliminary findings and recommendations, detailed diagnosis (upon greenlight), and solution implementation and monitoring. Each step is designed to uncover the potential of your business and provide actionable insights.
We ensure the success of BISA initiatives by involving all stakeholders, conducting thorough analysis and planning, and providing the necessary training and support. Our approach is focused on delivering measurable improvements and sustainable results.
Prev Case
Next Case